kS
karel S

1 reviews | Active since Jun 2013

06 Jul 2024, 09:07

Vodacom data transfer not possible...

I often have lots of prepaid data left over every month. Vodacom regularly reminds that this can be transferred. (I am still not sure if I can transfer it to another person or myself for the following month.)

However, I've tried often to do both, but without success. I also tried Vodacom to assist in getting this fully paid-for-data not going to waste but not with much success either.

Seems Vodacom would like not to help. And, making money for no value add along the way. If they really wanted to - they could make this much easier!

(Seems I should make use of another company's SIM card as my phone can take a dual Sim.)

0
Replies (3)
Vodacom
Vodacom's reply06 Jul 2024, 12:07
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
 
Vodacom
Vodacom's reply08 Jul 2024, 11:57
Official
 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advise who the data transfer works. 

Please refer to the below T&C's:

https://www.vodacom.co.za/vodacom/terms/data-bundle-terms/data-transfer Regards Consumer Website Team
kS
karel S's update13 Nov 2024, 08:00
Reviewer Update
Problem eventually solved with someone informing me that data can only be transferred to a prepaid phone.