Vodacom - Data ******* and *****

<p>Hi</p> <p>On my April and May 2016 Vodacom Statements, I received a shocker - data account for over R7000. 00</p> <p>and R3000. 00.</p> <p>I registered an Queries - No reply.</p> <p>After my May 2016 Account , I proved to them that they are *****ing my data, I received a letter from Faz Gareth Grammer, full of apologies and that they would refund my April and May data within 5 working days.</p> <p>I sent them all the proof and my banking details - to date nothing.</p> <p>On the 25th May 2016, I again spoke to Michael, Ntako and I left messages for Faz to get back to me - again nothing.</p> <p>On the 27th May 2016, I was kept on the line for 1 hour - I spoke to Phumzile Mpofu, one of the managers at Vodacom, she the refered me to Bo Kali, who does not exist. - It felt like they were joking with me.</p> <p>They also informed me that they did pay my money into a Standard Bank account, I am not even with Standard Bank - I have also sent them my banking detail twice..</p> <p>On the 31st May 2016 I received a e-mail from Vequlene Berry - again just apologies with empty promises. At the account department I spoke to Reatile Lepsie - again empty promises.</p> <p>I have even tried to cc the directors in on my e-mail - no repsonse.</p> <p>The worst is Vodacom owes me a credit invoice for over R3000. 00 and cash repayment of over R7000. 00.</p> <p>My account is paid in full as I did pay my account this month to ensure that they cannot end my services.</p> <p> </p> <p>The conclussion: - Clients needs to watch their accounts, specially their data is it so easy for companies like Vodacom to ***** you data without you knowing - the Account and Customer Care centers all just telling lies to cover themselves.</p> <p> </p> <p>I challenge Vodacom to resolve this - prove me wrong.</p> <p> </p> <p>Johan van Schalkwyk</p> <p>***</p>