Vodacom data *******

on the 30th of April I lodged a complaint with Vodacom about data that went missing. The evening of the 29th I purchased 1GB promo data valid for 7days @ R49, the next morning that 1GB was done. Already I thought that was weird but I decided to buy it again that morning of the 30th @ 7:06am. At 7:11am that same morning the 1GB was depleted. I immediately got on the phone to speak to their agents and the first one tried to gaslight me into thinking that it was my fault the 1GB went missing within 5min! I gave her the benefit of the doubt because I didn’t want to be rude. I eventually got onto another call later that morning and this woman then assured me that the data would be refunded, the 1GB from the previous evening + the 1GB from that morning. So 2GB of data in total. Now this morning 20 May I get on another call to vodacom customer care to follow up because still nothing has been done and the agent again tries to gaslight me and then telling me that they can not refund me. I am beyond furious. I’m so over vodacom, they’re terrible. I will change to a different service provider.