mS
mohammed S
1 reviews | Active since Jan 2014
29 Jul 2019, 08:42
Vodacom, Data *******
Having purchased 1gb data on 22/07/19 and again on 27/07/19 I noticed that on both occasions myvodacom app reflects a successful transaction and airtime was deducted but no data was loaded. I have been trying to call the 082135 callcentre # for 3 days now and the only response that you get is a dumb Toby Chatbot that doesn't respond effectively and now I am without data and there is no way to speak to a call centre agent to get my airtime or data back. I now have to take time off work to go to a store and hopefully resolve this stupid issue...
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
29 Jul 2019, 10:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Jul 2019, 10:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
mS
mohammed S's updateReviewer Update
29 Jul 2019, 12:38Vodacom consultant tried calling from ***7 and unfortunately cut the call after 2 rings. Unable to return the call or even speak to call centre agent as it automatically diverts the call to Toby chatbot, who obviously is unable to assist as the options available are only general and not specific... This is really frustrating and an unnecessary waste of time and money...
mS
mohammed S's update29 Jul 2019, 12:38
Reviewer Update
Vodacom consultant tried calling from ***7 and unfortunately cut the call after 2 rings. Unable to return the call or even speak to call centre agent as it automatically diverts the call to Toby chatbot, who obviously is unable to assist as the options available are only general and not specific... This is really frustrating and an unnecessary waste of time and money...
Vodacom's replyOfficial
30 Jul 2019, 15:39 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that the query was resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply30 Jul 2019, 15:39
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that the query was resolved. Regards Consumer Website Team
Best regards,