Vodacom/Data *******
<p>Suddenly the amount of Data that used to last me well over a month now lasts me less than half the month. For instance, the day I recharged 500MB was deducted from my account. In one day 500MB is used??? When confronting Vodacom about this, they say it is excessive data usage and not their fault. However I was barely on my phone that day. I have spoken to quite a few users and they have the same problem where data is just 'Vanishing' so surely it is a problem on your side??? </p>
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Vodacom's replyOfficial
17 Jan 2017, 07:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Jan 2017, 07:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Jan 2017, 15:32Dear Client
Kindly be advised that an investigation has been completed and your billing was found to be correct. As a once off gesture of goodwill we have credited your account with 1GB. Ports of connectivity point to Facebook and Onavo as being the highest contributors to the volume of data used. To monitor and track your cellular data usage on an Apple device;First go into Settings.
Then tap on Cellular.
If you scroll down a little bit at first you will see your total history.
It will show your Call Time and total Cellular Data Usage.
If you scroll down further, you will get an alphabetical list of all the applications which use cellular data.
If you scroll all the way down at the bottom, you will see a button called System Services.
If you tap on that, it will show you how much cellular data you are using for various applications.
Consider resetting the statistics on the first day of each month.
Herewith please find the link for Apple tips; http://community.vodacom.co.za/t5/Apple-iPhone/iPhone-iPad-Usage/td-p/4739?redirected=true
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Jan 2017, 15:32
Official
Dear Client
Kindly be advised that an investigation has been completed and your billing was found to be correct. As a once off gesture of goodwill we have credited your account with 1GB. Ports of connectivity point to Facebook and Onavo as being the highest contributors to the volume of data used. To monitor and track your cellular data usage on an Apple device;First go into Settings.
Then tap on Cellular.
If you scroll down a little bit at first you will see your total history.
It will show your Call Time and total Cellular Data Usage.
If you scroll down further, you will get an alphabetical list of all the applications which use cellular data.
If you scroll all the way down at the bottom, you will see a button called System Services.
If you tap on that, it will show you how much cellular data you are using for various applications.
Consider resetting the statistics on the first day of each month.
Herewith please find the link for Apple tips; http://community.vodacom.co.za/t5/Apple-iPhone/iPhone-iPad-Usage/td-p/4739?redirected=true
Kind regards
Vodacom Consumer Website Team
Best regards,