MC
Moya C

1 reviews | Active since Jul 2013

24 May 2017, 07:58

Vodacom data *******

<p>We have been complaining about data that is disappearing for a mew months now and Vodacom just does not care. We bought my contract 18 months back with additional data bundle in order to have 3 gigs of data per month. All was welll for the 1st year, but boy oh boy, suddenly I never have data availalbe. The first time that we complained, they said there was nothing wrong, the 2nd time they said I only have 1.7gigs of data per month. Now suddenly when we complained, they said I only have 1 gigs of data per month. Not only that, between my husband and myself we have 7 contracts and suddenly on all contracts the data is disappearing. We would buy a data bundle and within minutes, there would be no data. That, without us going to weird sites. Only doing normal school research or business research. The service that we get from Vodacom when we ask them to investigate is just terrible. Nobody can see anything and just says everyhting is correct. This has now forced me to evaluate the business that we have with Vodacom and we have now actually decided to move to Cell C the minute that our contracts are expiring. To prove a point, we have bought data from Cell C to compare Vodacom to them and a data bundle from Cell C lasts triple the time that it does with Vodacom, therefore the bottom line is that Vodacom is going to lose 7 contracts and a loyal customer for more than 20 years!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply24 May 2017, 09:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,