SS
Shane S

1 reviews | Active since Dec 2011

16 Apr 2017, 19:38

vodacom data *******

<p>I am so disgussted by your customer care Vodacom and the fact that your vlive subscribed our phone to something where we never gave consent to, I had to be transfered to 4 different people and end up not getting our data back which one of your vodacom apps subscribed without our consent and was told by the lady EVA that it is imposssible to transfer our data back, I mean really do you do this with all hour clients.We want our Data back.</p>

0
Replies (3)
Vodacom
Vodacom's reply17 Apr 2017, 06:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply18 Apr 2017, 11:25
Official

Dear Customer,

As per our conversation, your problem has been resolved and you are happy with my service.

Kind Regards

DL

Best regards,

SS
Shane S's update18 Apr 2017, 17:50
Reviewer Update

Thank you so much and we are very happy after your consultant called us and gave us 3GIG of data which is what customer care is about thank you, we are very happy. I have changed my 1 to5 star.