EW
Earl W

1 reviews | Active since Oct 2013

13 May 2020, 20:07

Vodacom data *******

I noticed this week that my data went missing on my ****le i use for my laptop. Normally I would expect it to be used if I was working remotely from home however this has not been the case since lockdown was enforced and I have fibre at home. To summarize: I bought 3Gig on 30th April 2020. I received 1Gig on the ****le contract on the 1st May 2020. How the hell is it possible for all this data to be used up. Vodacom have ****** this from me. I complained to the lack of support desk and all they could tell me was. You used it, yeah right what *******. I have 3 cellphones coming up for renewal and I think 2 might already be due. I will more if i have to.

0
Replies (2)
Vodacom
Vodacom's reply14 May 2020, 08:15
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
EW
Earl W's update14 May 2020, 14:07
Reviewer Update
Hi, I am not happy with this response. Please provide me with the usage logs