EW
Earl W
1 reviews | Active since Oct 2013
13 May 2020, 20:07
Vodacom data *******
I noticed this week that my data went missing on my ****le i use for my laptop. Normally I would expect it to be used if I was working remotely from home however this has not been the case since lockdown was enforced and I have fibre at home. To summarize: I bought 3Gig on 30th April 2020. I received 1Gig on the ****le contract on the 1st May 2020. How the hell is it possible for all this data to be used up. Vodacom have ****** this from me. I complained to the lack of support desk and all they could tell me was. You used it, yeah right what *******. I have 3 cellphones coming up for renewal and I think 2 might already be due. I will more if i have to.
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Replies (2)0
Replies (2)Vodacom's replyOfficial
14 May 2020, 08:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 May 2020, 08:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
EW
Earl W's updateReviewer Update
14 May 2020, 14:07Hi, I am not happy with this response. Please provide me with the usage logs
EW
Earl W's update14 May 2020, 14:07
Reviewer Update
Hi, I am not happy with this response. Please provide me with the usage logs
