SS
SLT3SLT3 SLT3SLT3

1 reviews | Active since Feb 2017

22 Jun 2017, 14:21

Vodacom data theft

<p>I have complained about Vodacom data numerous times about data just disappearing when I don't do any downloads and only now & again log onto my banking site or watch a trailer of a video on youtube. I receive 2 Gig every month (which I think is also just a ****) eg. received sms on 4 June 2017 stating that I have less than 248MB of data available. They then say I can buy 2GB data for 7 days at R99. Then on 8 June 2017 I receive an sms stating I have less than 100MB of data available. Then on 12 June 2017 I receive an sms stating I have less than 47 MB data availalbe. On 14 June 2017 I receive another sms stating my data has run out. I did not purchase any additional data as 2 Gig is suppose to last a while. Then on 17 June 2017 I receive an sms to say I have used R9 out of bundle data. Last night my mobile data was on the entire night and Vodacom previously explained that this could be the reason for data loss. This morning no out of bundle data was used and this is very strange because if one of the reasons for data loss is when mobile data is not switched off why did I not receive another sms? Vodacom is taking chances by *****ing data and I am sick & tired of this pathetic service provider!!!!!!!!!!!!!! </p>

0
Replies (1)
Vodacom
Vodacom's reply22 Jun 2017, 15:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,