Vodacom Data Theft

I awoke on 18 September, on the eve of an overseas trip, to find R700.00 of Data had been added/ billed to my account. My phone had been 'Soft Locked' I immediately reported this to the dreaded Call Centre. I explained that I have a Smart XL package with another R150 limit above. R1150 should be the maximum I could be billed monthly. I further explained that as I have a 10Gig uncapped WIfi at home,with a repeater not 2 m from my bed, there is no need for me to use 3G Data (particularly in the middle of the night when i am fast asleep).<br> <br> I did go overseas not able to use my phone except on Wifi. Unacceptable as I was accompanying a Cancer Physician who relies on my number as a secondary emergency line. Had there been an emergency would vodacom have taken responsibility?<br> <br> On my return, I spent hours on the phone to the Call Centre. All pleasant but NO resolution. My issue is always being escalated and 'someone from Data will phone you today\. STILL WAITING..On 7 October I learnt from the Call Centre that my enquiry was being handled by Gazeem Abdourahman