Vodacom Data support couldn't be bothered to help

My *** days account with Vodacom is in a mess and your staff are not bothered to help woke passing the buck such that 6 days later nothing has been done. <br> <br> I logged a service request on 1 September - Service request S3-8GP38-87MIA as I had requested to be upgraded to a 10GB account from a 5GB one. However I saw that your staff *****ed that up and simply added 10GB to the 5GB, which I did not want and requested on 1 September to be reversed, as I did not want to be double charged. <br> <br> However the issue was passed to another technical department and has been left abandoned with the department stating it's not their issue - as was noted by one of your help desk people and who then said they'll get back to me in 2 days. Apparently the technical department is supposed to contact me but. I doubt they will bother. <br> <br> Worse still, the 10GB is not accessible let your systems so I'm being charged double and for something I can't even use. <br>