MH
Marinell H

1 reviews | Active since Jan 2016

02 Aug 2016, 12:12

Vodacom Data Store Tygervalley customer service stinks

<p>I was at the Tygervalley Data Shop yesterday. I stood there for 20 minutes before somebody actually acknowledged me. There were 7 employees and only 3 were with a client. Eventually I handed in my Vodacom tablet to be reset. I got home and had to re-enter my gmail adress. I still cannot get into my tablet. I phoned them about the problem today and I was told to take the tablet in again. As I complained about the bad service yesterday, I was told (very arrogantly) that they are a shop and not a call centre. </p> <p>I refuse to ever go back to a place with such a lack of respect for their clients.</p>

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Replies (1)
Vodacom
Vodacom's reply02 Aug 2016, 12:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team