Vodacom Data Store Baywest

The worst service ever.

Beginning March 2023, on the 7th day, I went for a contract upgrade and I was told that the new contract will only be active from 1 April which I understood.

When I walked into the store I said I want exactly my current contract but obviously with more data than what I had the past 2 years.

On the day I signed my contract the lady offered me %promotional data + %anytime data + %night data +%social media data. I saw that it isn’t stipulated like that on the contract and they told me the contract is standard but the promotional data will be added on. When I signed the contract I asked for a copy of the contract after I signed it and the woman said she cannot make copies but she will scan it in and mail it to me.

Today a month later I feel like I’ve been conned by @vodacom @vodacomdatastorebaywest.

Today a month later. No contract was mailed to me. Come 1 April 2023 the New contract kicked in but I still have the same amount of data.

On the 4th April I went to the store to query my contract. There I was rudely treated by the salesman Geoffrey. While I’m explaining my problem he was busy fiddling with two phones and not even made I contact with me. He was seemingly uninterested in my problem and gave me a piece of paper with a bunch of scribbles on it to write my details and said he will get back to me. Still no contact made.

When I try to phone the store their number says does not exist. On the day I was there to sort out my problem and confronted by the rude salesman I asked him for a number I can contact them on he said their line is down. So I asked him how do they make contact with customers. Surely they must have like a mobile phone. He then thought it funny to give me a random number knowing that I won’t be able to reach them.

I’ve sent two emails to the store as well and no reply or them trying to contact me.

Lesson: Do not sign a contract unless that is what is being offered is stipulated on the contract. Now I have the same contract for another 24months because of the *********** store.

Do not support Vodacom Data Store Baywest.