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Anthony S

1 reviews | Active since Jun 2020

24 Oct 2024, 20:07

Vodacom Data speed

I recently upgraded my Data package with a new router and am paying for 100m/s but I am lucky if I get 2 m/s .I have contacted customer services and they can't assist . My normal cell phone gets better speeds of 15m/s .......what the hell are we being sold if they can't give what we paying for .

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Replies (2)
Vodacom
Vodacom's reply25 Oct 2024, 07:29
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply31 Oct 2024, 14:27
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion on the 29-10-2024, our Network Team has made contact with you today and have sent the request to the Technical Support Team for further assistance.

Apologies for any inconvenience this may have caused.  Regards,  Consumer Website Team

Best regards,