TG
Taahira G
1 reviews | Active since Aug 2018
19 Sept 2018, 22:08
Vodacom data situation
On Sunday 16/09/2018, my Vodacom WIFI router stopped working. I went to the Vodacom Cresta branch on Tuesday 18/09/2018. The personnel at the tech counter said that I have no more data. I showed her the Vodacom app which displayed that I had over 4 GB available. The personnel displayed a lack of understanding about the situation and carried on saying that the app is 'slightly inaccurate'. Firstly, saying that I have 4gb of data when I have none is not inaccurate - it is downright misleading ! Secondly, I cannot understand where the data was used up as I had never once used the 10gb of data over the 24 month period. Finally, why develop and encourage customers to use an app if it displays the incorrect information ?
The entire situation made no sense and the Vodacom personnel were extremely unhelpful.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
20 Sept 2018, 07:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Sept 2018, 07:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Sept 2018, 11:27Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Consumer Website Team
Best regards,
Vodacom's reply21 Sept 2018, 11:27
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Consumer Website Team
Best regards,