rD
rashad D

1 reviews | Active since Nov 2016

17 Nov 2016, 23:05

Vodacom Data should close shop!!!!

<p>It's been 12 hours and my 599 10gb bundle still has not reflected !!! And when I call for help they keep saying the same thing .... our system is down we can't even log a call to escalate your request , which in lehmans terms means go to hell!!! ( but we will keep robbing you with ludicrous charges every month on your contract ) </p> <p>its pathetic , I urgently needed to download and update my phone and transfer to my new phone ... it's not like I'm having a fit about downloading a movie !</p> <p>and if I am to go ahead and download now they charge me 3000 for the same data usage with a smile , out of bundle rates you see!!! Come on be professional let us be allowed to download and you can obviously do the catch up later by deducting it from an intended bundle purchase... hell no go over your current bundle and there will be hell to pay .</p> <p>innocent people who think their bundle kicked in are in for a rude awakening when they get there next bill as I did a few times!!!</p> <p>go to hell Vodacom , with your ' we can't do anything about it ' attitude !!! Yes you can but you won't .... pathetic pathetic service !!! 1st world prices for such third world service!!!!!</p>

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Replies (3)
Vodacom
Vodacom's reply18 Nov 2016, 07:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

rD
rashad D's update22 Nov 2016, 21:30
Reviewer Update

I just want to say , thank you for trying to contact me Vodacom Data - and renumerating without any questions and making right what was wrong in that special way .

When people get a could turn around response it's worth giving you guys my allegiance and loyalty once again

rD
rashad D's update22 Nov 2016, 21:34
Reviewer Update

I just want to say , thank you for trying to contact me Vodacom Data - and renumerating without any questions and making right what was wrong in that special way .
When people get a could turn around response it's worth giving you guys my allegiance and loyalty once again