Vodacom Data Services

We have a contract with Vodacom for Data services - router home based. We have been struggling with network connection since November 2019. My self & my husband have on numerous account opened calls with vodacom but no resolution. We keep getting the same" our network team is dealing with the query" then the call gets closed with out the issue being resolved. The router connects but there is no signal, we cant connect to the network at all, it keeps going around and around in circles looking for signal. And from my knowledge this is not wahst supposed to happen. One cant even view a mere simple whats app picture without having to struggle. On one occasion we were promised a network technician would do a physical house visit to examine the issue but to this day nothing has happened. This is has become an inconvenience for me as i work from home some days and now i cant since i cant connect. Other error messages " no internet" and its the beginning of the month and the router has been paid. We live in Little Falls Rooderpoort. We have record of all the calls my husband and i opened but nothing has been done. Please can i ask Hello Peter to please assist us as we dont know what else to do, we are paying for a service that we dont get .