WZ
Willie Z
1 reviews | Active since Jan 2024
05 Feb 2024, 07:25
Vodacom Data Service
Reported problem with data services in Bapsfontein on 24th January 2024. Vodacom 'fixed' the problem as per message received on my cell phone.
Went well for two weeks, then problem started again.
SAME PROBLEM AGAIN, NO SERVICE SINCE 4th February 2024!!!!
That is how problems are fixed??
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
05 Feb 2024, 10:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Feb 2024, 10:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Feb 2024, 16:05Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per the feedback received from the Network Department, contact was made (Amber Killian) and feedback received as follows:
You've confirmed that the problem is resolved.
Regards Vodacom Consumer Website Team
You've confirmed that the problem is resolved.
Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Feb 2024, 16:05
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per the feedback received from the Network Department, contact was made (Amber Killian) and feedback received as follows:
You've confirmed that the problem is resolved.
Regards Vodacom Consumer Website Team
You've confirmed that the problem is resolved.
Regards Vodacom Consumer Website Team
Best regards,