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Shannon M

1 reviews | Active since Jan 2020

02 Jan 2020, 10:48

Vodacom data ****

I had 7.34GB of data on my phone yesterday and today it says 0. Does vodacom delete your data beginning of a new year? I can't see any place I can send a email to query. And the online Support Sucks!!! So I have to sit on a call tomorrow again!!! Just to be transferred from one person to the next and to be suddenly cut off!!! For the third time!!!! Then I finally get hold of someone... I got my phone 2 months ago.... With the phone there was a data bundle special of 10GB.... I had 7.34GB left... What they don't mention.. Is that it goes to 0 at the end of the year... So what's the point.... Since getting the phone I've received so many calls about data special.... I say no thanks... I've got plenty... Over and over.... To suddenly have it all removed... Sounds fishy to me... Bet I get a call in the next few days with them trying to sell me another data contract "specific"... What a joke!

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Replies (2)
Vodacom
Vodacom's reply02 Jan 2020, 11:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
SM
Shannon M's update02 Jan 2020, 11:21
Reviewer Update
I ordered my phone and was supposed to get a free gift with it.... But I waited and waited... Finally I called to find out the status of my order... They had canceled it without contacting me because they ran out of "stock" of the free gift... Then I re ordered it without the gift... Just to get a call eventually a week later that now the phone I wanted was out of stock which there was plenty of when I had placed my order... THE FIRST TIME
Then I get a 10GB data as a promotional special they have which I still had over 7GB left to have it removed the 1st of Jan to no data... Which no one mentioned when I got the 10GB.......
Then to top it all off... I go to my control panel and on Add ons I see I'm being charged for 5 different stupid things I've never added... How long have I been charged for this???? I took screens shots and immediately canceled it... I will be following up with voda**** about those as well!!!!!!