1 reviews | Active since Dec 2013
Be careful when you purchase data from Vodacom. On 23 July I purchased 10 G of data from Vodacom. It was due to expire on 30 July. My assumption was that the time of expiry would either be around 11 AM (that was the time around which I purchased the data on 23 July) or 30 July at 23:59 (the end of the 7th day). To my surprise, Vodacom expropriated the data at 23:59 on 29 July. This clearly means the data did not last for 7 days as is being marketed. It was only available for 6 days and a bit. Basically, Vodacom is running a legalized ****.
Their call centre is the worst; very unhelpful. They could not answer how the product is supposed to be for 7 days, but can be removed in the middle of the 7th day. First the data is super expensive and now the network can simply cheat you. Vodacom is a ******** syndicate.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Best regards,
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Best regards,
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