Vodacom data saga

Dear Vodacom

This is now my 4th complaint and counting, to which you have not bothered responding too. I have a 12 month data plan which I took out, that only ends November 2017. I have been charged for, but have not received my monthly data allocation for the month. Your call center seems to think that it is good customer service to advise me to buy a data bundle in the interim while you sort out your problem. Really? Considering your current bad publicity regarding data, I didn't think you would so soon make the same error, I still I am not the only one complaining, my complaint however is based on your lack of acknowledgment or ability to provide a resolution to my many complaints on the issue. I'd like this fixed immediately. My next email will be directly to your CEO.

Regards