Vodacom - Data Roaming Query (no response)

<p>Dear Hello Peter,</p> <p> </p> <p>So after multiple phone calls and enquiry on my account, myself as the customer, has not been adiquently informed, nor has by account dispute been resolved.</p> <p> </p> <p>I enquired on my data roaming charges, which I made 100% was sorted before I went abroad, only to get the suprise of excessive billing from Vodacom, due to additional wifi charges (even though I was in free wifi areas), and whereby I Vodacom Consultant, did confirmed with me, should've been advised to me etc etc.</p> <p> </p> <p>I'm shocked that, seeing that I'm a loyal vodacom customer for so long, that this is the level of service which we as the customer receive.</p> <p> </p> <p>This is still not resolved & we are now a month later & this needs to be resolved soonest.</p> <p> </p> <p>See below final message sent to Vodacom Customer Care & Data Portal on 12/06/2016, with no response:</p> <p> </p> <p>Dear Robin,</p> <p> </p> <p>Thanks for the details provided as below.</p> <p> </p> <p>After doing my thorough investigation and consulting with a Vodacom consultant a day after this mail was sent, I’m still disputing below, as I was misinformed & not advise to be on the lookout on all data roaming charges overseas (as you mentioned to me in our conversation).</p> <p> </p> <p>Please see below, the only sms’s I received, when I was overseas on my trip.</p> <p> </p> <p>I still called Vodacom, a day or 2 before by departure on 22/23 March whereby I still ask a Vodacom consultant, to make sure that my data roaming items was sorted & to advise me if there is anything else I need to be aware of (which you have access to the phone recordings).</p> <p> </p> <p>Upon my return from overseas I enquired, why there was separate general data charges, whereby you mentioned to me that you still have to go to a vodacom website to check additional settings info etc. etc. whereby you do not inform your clients effectively.</p> <p> </p> <p>I will not leave it at this, as I believe you are not informing you clients on what to look out for (after I told you that I checked all my phone settings (made sure my wifi assist is off; all my apps only to update in wifi area, as I know exactly what to look out off)</p> <p> </p> <p>I will lodge on hello peter & please go listen to all my covesations on you database with your consultants, including yourself on this matter as proof.</p> <p> </p> <p>Please rectify my account soonest & this excessive billing is unacceptable</p> <p> </p> <p>If this is the level of service Vodacom is provide loyal customers, then I would like to consider another mobile service provider</p> <p> </p> <p>Very unhappy customer</p> <p> </p> <p> </p> <p> </p>