WR
Werner R
1 reviews | Active since Mar 2021
17 Mar 2021, 14:33
Vodacom Data Roaming
I've been struggling with my account regarding data roaming costs over December. According to their EDR report I used data in Mozambique on the 28 and 29 December 2020. The cost for the data are R1824.89. Vodacom did refund R912.45 because I'm a good customer. I have sent photos of my passport that was stamped on the 28 December 2020 coming back to South Africa. There are also local calls that was made in South Africa on that days where I was charged for using data in Mozambique.
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Replies (3)
Vodacom's replyOfficial
18 Mar 2021, 07:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Mar 2021, 07:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Mar 2021, 08:39 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that final feedback was provided. Regards Consumer Website Team
Best regards,
Vodacom's reply18 Mar 2021, 08:39
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that final feedback was provided. Regards Consumer Website Team
Best regards,
WR
Werner R's updateReviewer Update
18 Mar 2021, 13:50Dear Vodacom.
That is exactly the problem. How can you charge me for data use in Mozambique when there are proof on the bill that I made local calls on those days.
That is exactly the problem. How can you charge me for data use in Mozambique when there are proof on the bill that I made local calls on those days.
WR
Werner R's update18 Mar 2021, 13:50
Reviewer Update
Dear Vodacom.
That is exactly the problem. How can you charge me for data use in Mozambique when there are proof on the bill that I made local calls on those days.
That is exactly the problem. How can you charge me for data use in Mozambique when there are proof on the bill that I made local calls on those days.