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Robert A
1 reviews | Active since Jan 2019
31 Jan 2019, 06:47
Vodacom data ******* - Bad faith business
I checked my bill on the "my Vodacom" app a week ago and it said R1550. Yesterday i checked again only to find it is now R8831 due to a so called out of bundle data bill of R6825. I did not receive an sms as i had on prior occasions to warn me that my data was running out but now i am due to pay this on debit order tomorrow. I strongly believe that Vodacom is acting in bad faith here. I am tempted to call this ********.
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Vodacom's replyOfficial
31 Jan 2019, 06:48 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Jan 2019, 06:48
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
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Robert A's updateReviewer Update
07 Feb 2019, 13:03Hi all
Received a response that they will investigate and get back to me with a reference number. One week later no response. Today i get my invoice in the mail for over R9000?????? They also do not answer private messages in response to theirs. Not really sure where i stand.
RA
Robert A's update07 Feb 2019, 13:03
Reviewer Update
Hi all
Received a response that they will investigate and get back to me with a reference number. One week later no response. Today i get my invoice in the mail for over R9000?????? They also do not answer private messages in response to theirs. Not really sure where i stand.