TK
Thandie K
1 reviews | Active since Feb 2021
25 Feb 2021, 08:57
Vodacom data refill service not deactivating
I have been trying to deactivate the R3 data refill for a while now. The option given *135*6 keeps giving me error messages. So everytime I run out of data vodacom deducts R3, as long as I have airtime they can deduct even multiple times, even when I have switched off mobile data. I tried calling 082135 but did not get much help as they kept referring me to dial *135*6 which just won't work.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
25 Feb 2021, 08:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Feb 2021, 08:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Feb 2021, 11:33Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking my call.
As per our telephonic discussion, we deactivated the data refill service and loaded R6 airtime.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking my call.
As per our telephonic discussion, we deactivated the data refill service and loaded R6 airtime.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Feb 2021, 11:33
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking my call.
As per our telephonic discussion, we deactivated the data refill service and loaded R6 airtime.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking my call.
As per our telephonic discussion, we deactivated the data refill service and loaded R6 airtime.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
TK
Thandie K's updateReviewer Update
25 Feb 2021, 11:33Thank you. A consultant called and assisted me.
TK
Thandie K's update25 Feb 2021, 11:33
Reviewer Update
Thank you. A consultant called and assisted me.