MS
Marelize S
1 reviews | Active since Jul 2022
20 Mar 2023, 09:15
Vodacom Data Refil
I'm on prepaid. Every time my data runs out, I get a automatically R3 Data Refill from my airtime. I have opted out of this service so many times, but I still get a R3 Data Refill if my data runs out and I have airtime left and contacting Vodacom's customer care didn't help, as they only gave me *135# option to opt out, after I told them to cancel the service for me as this *135# option doesn't work. Can Vodacom please cancel this Data Refill service immediately?!
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Replies (4)
Vodacom's replyOfficial
20 Mar 2023, 09:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Mar 2023, 09:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
MS
Marelize S's updateReviewer Update
20 Mar 2023, 13:49No one has phoned me after so many hours later, I get this message everytime and then no one phones this is not a reselotion , and my airtime is still being taken
MS
Marelize S's update20 Mar 2023, 13:49
Reviewer Update
No one has phoned me after so many hours later, I get this message everytime and then no one phones this is not a reselotion , and my airtime is still being taken
MS
Marelize S's updateReviewer Update
24 Mar 2023, 20:48Still no call from vadacom still taking my airtime
MS
Marelize S's update24 Mar 2023, 20:48
Reviewer Update
Still no call from vadacom still taking my airtime
Vodacom's replyOfficial
27 Mar 2023, 14:55Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply27 Mar 2023, 14:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,