<p>I bought 3Gig of data for my router as I only had 100meg of in-bundle data left I used the Vidacom app on my phone to make the purchase Soon afterwards I received an e-mail confirming the successfull purchase I started using the data only to find out that they are charging me out of bundle rate I phoned Vodacom's callcentre and was told that the data purchase was not successfull When I said that I got a confirmation that the data was purchased successfully they said they will look into it and come back to me It is not good enough for a huge business like Vodacom If their system does not work properly I should not be charged out of bundle rates!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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