RvdH
Rudy van der Hulst
1 reviews | Active since Oct 2019
18 Aug 2022, 17:14
Vodacom data purchase incorrect.
I bought 2 gb and Youtube data included for R49.00 on the 18 rh of Augustus 2022 from Vodacom. i only received 350 mb. Calls made on 082 135.for customer complaints unsuccessfull.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
19 Aug 2022, 07:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Aug 2022, 07:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Aug 2022, 12:26Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised we have reviewed your account and have adjusted your airtime balance by loading R49 back into your account.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply24 Aug 2022, 12:26
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised we have reviewed your account and have adjusted your airtime balance by loading R49 back into your account.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
RvdH
Rudy van der Hulst's updateReviewer Update
27 Aug 2022, 17:17Thank you kindly.
RvdH
Rudy van der Hulst's update27 Aug 2022, 17:17
Reviewer Update
Thank you kindly.