fM
fungisani M

1 reviews | Active since Jan 2014

20 Jun 2017, 22:04

vodacom data promotion

<p>I have a problem . i have been using vodacom for a very long time . I buy airtime almost everyday, i buy more than R30 airtime ON DAILY BASIS, vodacom can verify that I am also using using vodacom smart altra 7 DEVICE . I am very loyal costomer to vodacom. my problem is the new 3g promotion that i dont qualify where as i am a Very loyal customer . i was told by a consultant that to qualify for it i must buy a new phone from pep store or ackermans but i am using vodacom foune , i buy airtime everyday . it is not fair for a loyal customer to be deprived promotion like this . we support this company but we dont gain anything in return, all the good promotions of vodacom are meant for new customers . what must i do to be a new customer.do i have to buy a new foune at pep , my ultra 7 i very new for that matter . please meet us half way cause i am thinking of taking my number to another network . am not happy at all.</p>

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Replies (1)
Vodacom
Vodacom's reply21 Jun 2017, 07:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,