MM
Malose M
1 reviews | Active since Apr 2018
27 Aug 2018, 15:47
Vodacom data problem
I have top up contract with Vodacom but Vodacom has again billed me out of data bundle rates - my question is how is it possible if you have top up contract - In July Vodacom informed me that they will rectify the problem - ********** 150. Please assist
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Replies (2)
Vodacom's replyOfficial
27 Aug 2018, 16:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Aug 2018, 16:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Sept 2018, 15:06Good day Malose,
Our records show that you package migration has completed and a credit for data charges processed. An account statement will be sent as soon as it reflects.
You may review your rating on the Hellopeter website.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Sept 2018, 15:06
Official
Good day Malose,
Our records show that you package migration has completed and a credit for data charges processed. An account statement will be sent as soon as it reflects.
You may review your rating on the Hellopeter website.
Regards,
Vodacom Consumer Website Team
Best regards,