FK
Freddy K
1 reviews | Active since Dec 2016
23 Aug 2026, 20:42
Vodacom Data packages do not last
I have been in SA on my R&R visit. For a week i have had to part with over R550 for data! i have been a loyal vodacom customer since forever but this is outrageous. All the data packages are erode immediately. I wish i can share screenshots of how quick the data depleted. And i am always on WIFI--so i cannot explain where the data disappeared to. Also the 75gig package i purchased has additioanl 75gig night-owl which clearly does not work. How do i have wifi at home but still deplete 75gig+ 30gig all within 1 week! SHOCKING
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
24 Aug 2026, 07:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Aug 2026, 07:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Aug 2026, 17:55Thank you for taking our call Freddy.
We have provided feedback on your query.
As mentioned the billing would be correct per Time The Time stamps and billing tickets received.
We would recommend that you use the Vodapay Application to monitor data usage on your number.
We hope this information has been helpful.
We hope this information has been helpful.
Regards,Vodacom Consumer Website Team
We have provided feedback on your query.
As mentioned the billing would be correct per Time The Time stamps and billing tickets received.
We would recommend that you use the Vodapay Application to monitor data usage on your number.
We hope this information has been helpful.
We hope this information has been helpful.
Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Aug 2026, 17:55
Official
Thank you for taking our call Freddy.
We have provided feedback on your query.
As mentioned the billing would be correct per Time The Time stamps and billing tickets received.
We would recommend that you use the Vodapay Application to monitor data usage on your number.
We hope this information has been helpful.
We hope this information has been helpful.
Regards,Vodacom Consumer Website Team
We have provided feedback on your query.
As mentioned the billing would be correct per Time The Time stamps and billing tickets received.
We would recommend that you use the Vodapay Application to monitor data usage on your number.
We hope this information has been helpful.
We hope this information has been helpful.
Regards,Vodacom Consumer Website Team
Best regards,
FK
Freddy K's updateReviewer Update
25 Aug 2026, 20:07Good day
Thanks for nothing! i had a call from Ashley who basically reitarated my issue and could not figure out what the problem was. If all Vodacom can do is provide recommendations while data miraculously disappears from customers, its high-time we start considering alternatives!
Thanks for nothing! i had a call from Ashley who basically reitarated my issue and could not figure out what the problem was. If all Vodacom can do is provide recommendations while data miraculously disappears from customers, its high-time we start considering alternatives!
FK
Freddy K's update25 Aug 2026, 20:07
Reviewer Update
Good day
Thanks for nothing! i had a call from Ashley who basically reitarated my issue and could not figure out what the problem was. If all Vodacom can do is provide recommendations while data miraculously disappears from customers, its high-time we start considering alternatives!
Thanks for nothing! i had a call from Ashley who basically reitarated my issue and could not figure out what the problem was. If all Vodacom can do is provide recommendations while data miraculously disappears from customers, its high-time we start considering alternatives!