PK
Petrus K
1 reviews | Active since Sept 2013
23 Feb 2018, 09:42
VODACOM - DATA PACKAGE ISSUES
Hi, I am writing this complaint on behalf of my mother: Lorinda de Kock, ID: ********** 030084, sim card number: ********** 131. She upgraded to a 10GB day and 10GB night data package with a wifi router for R129/month. The device was delivered and I went to her house yesterday to help with cell phone backups etc. Little did we know the new package was not activated yet and now she will have a bill of +/- R3000. I do feel that Vodacom must look into this and please credit this amount as it is not fair to her. I mean the device was delivered so one would be under the impression that the new contract is active. Now she went on out of bundle rates on her previous contract. CAN A SENIOR MANAGER PLEASE CALL ME TO SORT THIS OUT TODAY.
I have posted this complaint earlier but no one has contacted me even after Vodacom confirmed that someone will. UNACCEPTABLE
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Replies (2)
Vodacom's replyOfficial
23 Feb 2018, 10:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Feb 2018, 10:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Mar 2018, 11:23Dear Petrus,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Kindly note that as per your request and reference number ***, the data credit of R3,257.62 has been processed and it is reflecting on your Vodacom account.
Regards,
Vodacom Consumer Website Team
Hafiza Sydow
Best regards,
Vodacom's reply30 Mar 2018, 11:23
Official
Dear Petrus,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Kindly note that as per your request and reference number ***, the data credit of R3,257.62 has been processed and it is reflecting on your Vodacom account.
Regards,
Vodacom Consumer Website Team
Hafiza Sydow
Best regards,