DL
Daantjie L
1 reviews | Active since May 2020
30 May 2020, 10:59
Vodacom data offers, bad experience
I am buying the social ticket, 3GB, which is for Facebook etc, then Vodacom takes my normal data and not the social ticket. It happened first with my wifes number, i phoned in, they fixed it. After a few days same happend with my number. I've phoned again they fixed it. Now again it happened with my number, all my data is gone except for the social ticket and the social ticket doesnt work now without any data. I had to buy data again. Ive phoned yesterday, call was excelated and I am still waiting for Vodacom to call me. This is really not acceptable, dont advertise these offers if its not working, just taking my money and not fixing it.
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Replies (2)
Vodacom's replyOfficial
30 May 2020, 15:35Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 May 2020, 15:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Jun 2020, 10:23Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per service reference ***. our records indicate that the following feedback was provided "Dear Customer, please be advised a 1 GIG Data Bundle has been added to your account due to the problem you experienced with your bundle. It will reflect shortly. Thank you for your patience." Regards Consumer Website Team
Best regards,
Vodacom's reply01 Jun 2020, 10:23
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per service reference ***. our records indicate that the following feedback was provided "Dear Customer, please be advised a 1 GIG Data Bundle has been added to your account due to the problem you experienced with your bundle. It will reflect shortly. Thank you for your patience." Regards Consumer Website Team
Best regards,