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Charles K

1 reviews | Active since Nov 2009

14 Dec 2019, 22:11

Vodacom Data offer with no stipulated expiry time that turns out to be within 2 hours - just not fair!!

Got an sms from Vodacom today at 21:48pm. It reads You have less than 710MB left on your vodacom data balance. Dial *124# to get 750MB+250MB FREE at R25 (today) now with your airtime advance. Offer valid today until 23:59 Went ahead and accepted the offer. Got a message Your 1GB bundle has been provisioned and will be valid until 2019-12-14 at 23:59:59 Re-reading the offer I can see no expiry date was stipulated but my expectation was not to get data valid for less than 2 hours. I have been a loyal Vodacom customer for many many years & feel I got ****med. Vodacom - is it worthwhile doing something like this for R25. I'm more than a little disappointed. Shame on you!

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Replies (2)
Vodacom
Vodacom's reply15 Dec 2019, 11:31
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply09 Jan 2020, 09:33
Official
Dear Customer,
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
 
As per our discussion, your query has now been resolved.
 
Regards
 
Consumer Website Team