1 reviews | Active since Dec 2016
Vodacom data not working in Musgrave AGAIN!!!!!
Been complaining to Vodacom for months for poor internet stability on my LTE service of which I have two contracts. They promise to call but never do. They send an immediate sms claiming to not being able to contact me yet my phone is in front of me - their sms is within 60 seconds of my complaint. I am paying for this service and not getting the proper service for which I am paying. Their reference numbers given to me REF:*** (dated December 8th, 2020) and Ref: *** (23.03.2021) I have called time and again - their staff either speaks badly or cuts the call when you're complaining at how many times this has been a complaint. Vodacom is the worst in customer service really.
Intermittent service which goes dead often or reduces to extremely slow speeds yet at times it is up to 20MBS for a few minutes.
I was told that they are rebuilding a tower in December 2020 - they tell me that they don't have issues in the area and thus cant be their problem!
This is ridiculous - the take the money but refuse to rectify their service!!!!
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
