Vodacom data never received

Item: Vodacom
Rating: 1
Author: Desiree V

Bought Vodacom data via Absa AOL- byt never received

I purchased 1x 500mb Vodacom data bundles worth R100 Friday via the Absa AOL. I never received it and phoned Vodacom. Vodacom claims the mistake it with Absa and Absa says it's Vodacom!

I understand that R100 means nothing to you but I am stuck, I don't have money and I don't have data. I am still waiting for my money to be refunded and would appreciate if it can be done ASAP.!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

19 Feb 2019, 09:04

Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply19 Feb 2019, 09:04

Official

Best regards,

Vodacom's replyOfficial

19 Feb 2019, 10:01

Dear Desiree

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.

Have a great day further

Vodacom Consumer Website Team

Best regards,

Vodacom's reply19 Feb 2019, 10:01

Official

Best regards,

Vodacom data never received

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