1 reviews | Active since Sept 2016

21 Feb 2017, 11:31

Vodacom Data Must Fall !!!!!!

<p>I am disgusted by how expensive Vodacom Data is .</p> <p>Over the past 2 days i have spent almost R150 and within a space of 30 minuites almost 40MB was off my balance. My background data settings is switched off and i do not browse much , i only use whatsapp and whatsapp has never taken so much data off my balance.I called vodacom for assistance to check what may be taking so much of my data and they said they cannot assist me because my phone number is linked to a contract and therefore he has to confirm security details. How does it make logical sense that I need help with MY phone number and data issues but THE CONTRACT HOLDER must confirm security details . So everytime i need assistance with my phone and phone number , it means the contract holder must get involved ???????? When the contract ends in April i am definitely switching to telkom.</p>

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Replies (2)
Vodacom
Vodacom's reply21 Feb 2017, 12:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply24 Feb 2017, 10:57
Official

As per telephonic discussion,feedback provided.

Regards

FM

Best regards,