YM
Yanga M

1 reviews | Active since Oct 2017

03 Nov 2018, 18:36

Vodacom data missing again!!!

Data Missing Again! (Again! For the 3rd Time now and No help from Vodacom)

This is my 2nd complaint today! (This time I even took screenshots and a screen recording to prove that all my other apps are closed besides whatsaap) (using an Iphone) I am more then willing to share the recordings and screenshots if needed!

I went on to whatsapp (recieved texts) i didnt even respond to a single text yet my data is finished! The consul***** said she cant help me I must take me phone to vodacom for repairs!

I JUST WANT TO KNOW WHATS HPPENING TO MY DATA THATS ALL!!

I've been using (loyal) Vodacom for the paste 10years, i think its about time (i follow suit) and switch to another service provider! Whats the point of having an "airtime missing" option on 082 135 if they cant track or explain what might have happened, can someone please explain that to me!

I JUST WANT TO KNOW WHATS HPPENING TO MY DATA THATS ALL!!!

I'am really not happy about this at all! (I'am most probably gonna get a call from Vodacom not to try resolve my problem but to apologizing AGAIN!!)

To Vodacom: If you are gonna call me to apologize AGAIN and not try to resolve my problem please just dont call me!!

I JUST WANT TO KNOW WHATS HPPENING TO MY DATA THATS ALL!!!

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Replies (1)
Vodacom
Vodacom's reply04 Nov 2018, 08:44
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,