1 reviews | Active since Jun 2011
Vodacom data just 'disappears'
Vodacom data just seems to disappear into thin air. 75 MB data disappeared from my phone in a couple of hours yesterday despite the fact that I was on WiFi and not using the phone. This is not the first time, but the most drastic up to now. I do not use my phone for internet browsing, only for whatapp messages if not in WiFi range. When I phoned Vodacom I was told I was using the internet and used up all the data. I demanded to know what sites I was supposed to have visited. "It doesn't say, it just says internet," a Vodacom staffer told me. Then she told me maybe someone took my phone or the WIFI used my data!!!! The fact remains, I did not use my phone, my mobile data was off and the data 'disappeared'. I have heard hundreds of people complain about this and still Vodacom continues and is not in the least interested in even trying to assist customers. I am SO sorry I recently took out another contract with them. This is highly ********* and I really hope something can be done. Too many Vodacom customers are being bamboozled this way.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Best regards,
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Best regards,
