1 reviews | Active since Feb 2017

03 Feb 2017, 12:37

Vodacom Data Issues

<p>I am absolutely appauled at the service i received from Vodacom. I held for 15min before being transfer from pillar to post to having been cut of and called back ect ect. Why cant anyone help with with getting my data dispute sorted out?! Aftern having placed a cap on my account for R50 above my usual R278.00 p.m they ended up debiting me R2300.00!!! How one earth is this possible after having put a cap on my account.</p>

0
Replies (2)
Vodacom
Vodacom's reply03 Feb 2017, 13:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply04 Feb 2017, 08:56
Official

Good day,

We emailed you feedback regarding your Hellopeter complaint. Please accept our apologies for any inconvenience caused.

Regards

LA

Best regards,