MV
Mark V
1 reviews | Active since Mar 2009
04 Oct 2022, 16:31
Vodacom data issued today, sold 3 weeks prior
Last week I bought Vodacom data from the Pick n Pay mini-store at a BP filling station. My phone could not load it. I contacted Vodacom (082 135), noting that Vodacom is "currently experiencing high call volumes" and after much frustration it turns out my data was sold 3 weeks ago. The next day I spoke to the owner of the BP shop who re-issued the data. He could not explain it but said this had happened before.
Vodacom, can you explain this?
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Vodacom's replyOfficial
05 Oct 2022, 08:29Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Oct 2022, 08:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team