Vodacom DATA issue unresolved

I had a problem with my Vodacom data last month.... and did speak to someone, he told me that they will reverse the charges of the data this month, he will send me a email then I can just reply to the email with my new invoice.... Ive asked for the email addres,, but still waiting.. please see the queries below...

And one again I had the same issue where my data was disappearing and I was charged for data while I was not even using my phone. I had data left on my phone, and sunday morning I've received the below sms's stating that my data has run out and and out of bundle rates was charged... all the below sms'e received within 5 minutes and I was not even using my phone, and everything that needs to be off is off on the phone . I even went into vodacom sunday morning and the guy checked for me if there is nothing on that was not suppose to be on, and the he logged a call for me... someone did phone me back, but he could not here me and dropped the phone and did not call back. I would like you to give back my data and reverse all the charges.

Ameliag: privately 12 Nov 2018, 10:54 Good day Someone did come back to me regarding this issue, and asked me to email him my new invoice when I receive it, can you please give me the email address.