Vodacom Data Inhibitor

How can you get hold of Vodacom's Forensics Department? They have put a data inhibitor block on my phone from the 9th of April, without even informing me about it. How the hell do you remove it, if you cannot even get hold of anyone. The call centre agents cannot assist. What is going to happen to all my data and minutes that I am not able to use, and how is vodacom going to cover my expenses that I have incurred because of not being able to use what I pay for every month.