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Francois B

1 reviews | Active since May 2021

11 May 2021, 08:22

Vodacom Data Hard Lock no reply

I have send an e-mail due to the fact that my phone data is hard locked. I need to have data available all the time due to my business activities. I have not received any reply back in the last 11 days. Further if my data is low , the sms are being send to my partner and not me. What is going on with your service , you used to be very good at this.

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Replies (3)
Vodacom
Vodacom's reply11 May 2021, 09:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply11 May 2021, 14:06
Official
Dear Francois Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you may email the Business Department, *** or call them on *** (free call from Vodacom sim).
Operating hours: All hours Regards Vodacom Consumer Website Team

Best regards,

FB
Francois B's update11 May 2021, 15:12
Reviewer Update
Thank you for the call earlier. I did e-mail the business department and will keep you updated on progress.