Vodacom Data ***** AGAIN!

I have been a Vodacom customer for the last 18 years and am absolutely appalled and very disappointed at the level of service delivery I have received from Vodacom customer care and "solutions" department in what they call an attempt to resolve obvious data ***** on one of the contacts I have with Vodacom. For the months of April -July I was billed for unusually high data charges for the contract. I reported this and had to deal with over 8 different consultants all of whom provided me with different service request numbers every time!!!! i even blocked the account which was magically unblocked every time I called.

No follow up from them despite the fact that they are able to see the inconsistencies of the data usage on the account. How does some unkown person get access to my details to use this account????? I was extremely irate after having to follow up on my own that Vodacom has now closed the service request without informing me of the outcome only to say that there is no ***** and that I am liable for the charges!!!! I phoned the number after I had blocked it only to have it answered by some unkown person!!! How can they say no *****!!

Your solutions service consultant Neo Thete was supposed to have called me on Tuesday already to confirm the sim number of the card - still no call- he was supposed to have emailed me the itemized billing for these months, which I should be getting anyway- still nothing received.

How do you declare no ***** on an account when you can clearly see it!! how can you charge me for data that I haven't used!!! No resolution after 5 months. No loyalty inspired here and from what I hear this is a common occurrence amongst other Vodacom customers!! Shocked and Appalled.