SS
Shanice S

1 reviews | Active since May 2013

29 Dec 2020, 10:25

Vodacom data *****

I signed with Vodacom Fibre in October, they told me I will not be billed until the job is done but will provide me with 100gig of data until I have fibre. The fibre uncapped I signed for was R599. End of November I got billed R1024,26 a charge for the unit as well as for fibre which I did not sign for. I called the consultant dealing with my issue and said the fibre was installed which it wasn't. I told him to cancel the service and demand a refund, this did not happen because I was billed again in December for a service I don't have I AM NOW ****ED OFF because I still have this 100gig which I have been trying to cancel for 3months and being billed for.

Can I please get help as I don't know what to do anymore, R599 for 100gig is not what I signed up for, I signed a contact for uncapped. this data is running low and is weak which makes it impossible to work.

This is *****

Service requests

SR*** SR*** SR***

0
Replies (1)
Vodacom
Vodacom's reply29 Dec 2020, 10:49
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team