Vodacom data *****
<p>I am sick and tired of data being charged for of which I don't use. How is it possible to have 2Gig data on 2 January 2017 of which I only used Google maps for 10 minutes and only accessed my bank 4 times. I did not download ANYTHING which definitely could not have used up 2 Gig data. I WANT A DETAILED EXPLANATION OF HOW THIS IS POSSIBLE AS I JUST RECEIVED A SMS THAT I HAVE LESS THAN 100 GB DATA LEFT FOR THE ENTIRE MONTH!!!! I WANT AN ANSWER ASAP!!!!! THIS IS NOT THE FIRST TIME THIS HAS HAPPENED AND I AM NOT HAPPY WITH VODACOM AND WANT TO CANCEL MY CONTRACT ASAP AS VODACOM IS BUSY *****ING MY DATA AND PUTTING ME IN A DIFFICULT SITUATION EVERY MONTH AS I CAN'T USE MY PHONE AND THIS IS ***** AND UNACCEPTABLE!!! Vodacom also then after *****ing my data just simply cuts me off and I am then stuck and can't make any outgoing calls. Now on 7 January 5 days later I have less than 200Gig data. IMPOSSIBLE??????!!!! I AM STILL WAITING FOR YOUR PATHETIC AND *********** MANAGER BY THE NAME OF SIBISO OR SOMETHING SIMILAR. THE CALL WAS TAKEN BY ANGIE AND I SPECIFICALLY ASKED IF THIS CALL WAS RECORDED. NOT EVEN RECORDED CALLS MAKES ANY DIFFERENCE FOR VODACOM'S USELESS PATHETIC SERVICE AND *********** STAFF!!!!! AGAIN I MAKE IT CLEAR THIS IS THEFT!!!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Client
Dear Customer
An investigation has been completed and we can confirm that all charges are correct. We loaded 1GB data on your account as a gesture of goodwill. Ports of connectivity point to Google services as being the highest contributors to the volume of data used. To see which apps used your data, go to Settings - Data Usage (change usage cycle to display a specific day).You can go to your PlayStore settings to change the way installed apps are updated. To save costs turn off Auto-Sync (Google Account) as well as Backup and Reset feature in Settings menu. To close background activity, hold the HOME button down. To see which apps used your data, go to Settings - Data Usage (change usage cycle to display a specific day).
Please visit http://ow.ly/yQqyr for tips on how to manage your data usage.
Kind regards
Vodacom Consumer Website Team
Best regards,
Dear Client
Dear Customer
An investigation has been completed and we can confirm that all charges are correct. We loaded 1GB data on your account as a gesture of goodwill. Ports of connectivity point to Google services as being the highest contributors to the volume of data used. To see which apps used your data, go to Settings - Data Usage (change usage cycle to display a specific day).You can go to your PlayStore settings to change the way installed apps are updated. To save costs turn off Auto-Sync (Google Account) as well as Backup and Reset feature in Settings menu. To close background activity, hold the HOME button down. To see which apps used your data, go to Settings - Data Usage (change usage cycle to display a specific day).
Please visit http://ow.ly/yQqyr for tips on how to manage your data usage.
Kind regards
Vodacom Consumer Website Team
Best regards,
Please note that using google does not take data. You are sending me useless information as I am well aware that data is used when downloading takes place. Browsing on google does not take so much data. Stop trying to cover for the ***** of data taking place as Vodacom is *****ing data and then try to cover for this by quickly replacing the data. This is bulls***!!!!!! My husband's provider is Telkom and he downloads at least 8 movies and does not even use this much dats stop sending me useless information. Also note that up to date I have not received any response from any of your *********** staff. I want to cancel my contract and need to know how to go about as VODACOM is ******* and theft of data is taking place!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Please note that using google does not take data. You are sending me useless information as I am well aware that data is used when downloading takes place. Browsing on google does not take so much data. Stop trying to cover for the ***** of data taking place as Vodacom is *****ing data and then try to cover for this by quickly replacing the data. This is bulls***!!!!!! My husband's provider is Telkom and he downloads at least 8 movies and does not even use this much dats stop sending me useless information. Also note that up to date I have not received any response from any of your *********** staff. I want to cancel my contract and need to know how to go about as VODACOM is ******* and theft of data is taking place!!!!!!!!!!!!!!!!!!!!!!!!!!!!!