Vodacom data *****
<p>I am sick and tired of data being charged for of which I don't use. How is it possible to have 2Gig data on 2 January 2017 of which I only used Google maps for 10 minutes and only accessed my bank 4 times. I did not download ANYTHING which definitely could not have used up 2 Gig data. I WANT A DETAILED EXPLANATION OF HOW THIS IS POSSIBLE AS I JUST RECEIVED A SMS THAT I HAVE LESS THAN 100 GB DATA LEFT FOR THE ENTIRE MONTH!!!! I WANT AN ANSWER ASAP!!!!! THIS IS NOT THE FIRST TIME THIS HAS HAPPENED AND I AM NOT HAPPY WITH VODACOM AND WANT TO CANCEL MY CONTRACT ASAP AS VODACOM IS BUSY *****ING MY DATA AND PUTTING ME IN A DIFFICULT SITUATION EVERY MONTH AS I CAN'T USE MY PHONE AND THIS IS ***** AND UNACCEPTABLE!!! Vodacom also then after *****ing my data just simply cuts me off and I am then stuck and can't make any outgoing calls. Now on 7 January 5 days later I have less than 200Gig data. IMPOSSIBLE??????!!!! I AM STILL WAITING FOR YOUR PATHETIC AND *********** MANAGER BY THE NAME OF SIBISO OR SOMETHING SIMILAR. THE CALL WAS TAKEN BY ANGIE AND I SPECIFICALLY ASKED IF THIS CALL WAS RECORDED. NOT EVEN RECORDED CALLS MAKES ANY DIFFERENCE FOR VODACOM'S USELESS PATHETIC SERVICE AND *********** STAFF!!!!! AGAIN I MAKE IT CLEAR THIS IS THEFT!!!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day Yolande Ackermann
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
We have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Best regards,
Good Day Yolande Ackermann
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
We have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Best regards,
