BS
Bradley S

1 reviews | Active since Oct 2023

10 Mar 2025, 14:06

VODACOM DATA

Vodacom make so much money and yet they cannot employ real people to take calls, ask the correct questions, and provide solutions. Instead you have to push buttons in response to an automated “responder” that DOES NOT allow you the option of addressing the matter at hand. ****** ridiculous. Lone and ****** behold you happen to be late on an account payment (which I never am) as I am 100% certain that there will be no lack of efficiency in cutting you off. LAST WEEK I HAD JUST UNDER 8GB OF DATA AVAILABLE ON MY ACCOUNT. ACCORDING TO THE VODACOM SITE MY USAGE OVER THE LAST MONTH IS AS FOLLOWS: 8 Feb 2025 - 9 Mar 2025Total data used: 995.40 MB WHY HAS MY DATA BEEN TURNED OFF AND WHY IS IT SHOWING ZERO BALANCES. THIS IS AFFECTING MY WORK. REGARDS, ****** ANNOYED

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Replies (1)
Vodacom
Vodacom's reply11 Mar 2025, 08:26
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team