GW
Gordon W
1 reviews | Active since Mar 2009
21 Oct 2019, 10:29
Vodacom Data Expiration
I thought I purchased R450.00 of data for my Wifi Router but I made a mistake and it was put on my cell phone *** data. Now I have received an SMS from Vodacom saying that 5120mb of remaining data from the data i purchased will expire on 23 Oct 2019. This is not fair! Why should I lose what i paid for? I should be able to use it! Please help! Many thanks indeed.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
21 Oct 2019, 12:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Oct 2019, 12:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
GW
Gordon W's updateReviewer Update
23 Oct 2019, 12:28I have not had any consultant from Vodacom contact me. I cannot get through on the Vodacom Customer Service Number. I cannot get through on the *135# to perform the Data Transfer. In the end the message is as follows: "Service is temporarily unavailable. Please try again later. E155". At 17h08 today I will lose 5GB of data or R450. This is very unfair. Please help.
GW
Gordon W's update23 Oct 2019, 12:28
Reviewer Update
I have not had any consultant from Vodacom contact me. I cannot get through on the Vodacom Customer Service Number. I cannot get through on the *135# to perform the Data Transfer. In the end the message is as follows: "Service is temporarily unavailable. Please try again later. E155". At 17h08 today I will lose 5GB of data or R450. This is very unfair. Please help.
Vodacom's replyOfficial
11 Nov 2019, 14:24Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards, Consumer Website Team
Best regards,
Vodacom's reply11 Nov 2019, 14:24
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards, Consumer Website Team
Best regards,